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Return Policy

Delivery & Returns 

 

Our customers can enjoyfree delivery service for any order worth HK$500 or above.

Delivery service is alsoavailable for smaller orders. Our standard deliver fee is HK$50 per order.

Our delivery service isonly available in Hong Kong. Delivery to outlying islands and some remote areasin the New Territories may have additional charges.

Your order will bedelivered within three working days to the address of your choice.

Special attention isgiven to the preparation of our products for shipping. Orders are sent viaexpress delivery service. Products are protected and kept at an optimaltemperature throughout the transportation process.

All orders are subjectto confirmation of final availability we reserve the right to reject the orderin the event that any of the products or services requested are unavailable. Inthe event that we are unable to fulfill any of the products or services in yourorder, we will notify you by phone or email before delivery.

Please note that allgoods will be delivered as scheduled and to the best of our ability. We aim todeliver the goods when there is somebody for collection. We cannot acceptresponsibility for goods left outside at the customer’s request.

Delivery service is notavailable if there is no legal unloading area within 50 meters of the deliveryaddress. Home delivery is not available to areas that cannot be reacheddirectly by our vehicles or buildings without a functioning lift to the 3/F orabove.

In the event of a liftbreakdown during delivery we will rearrange another delivery.

Delivery service will besuspended when Typhoon Signal #No.8 or the Black Rain storm signal is hoisted,or such other weather condition whereby delivery is considered unsafe. In thisevent customers will be contacted to re-schedule delivery time.

If delivery is delayed,postponed or cancelled due to traffic, weather, different district or otherfactors, the Company shall not be liable for any loss or damage, no matterwhether the factor which causes the delay, postponement or cancellation iswithin the control of the Company or not.